The Head of Department, Social Work provides strategic and operational leadership for the Casework & Counselling, Community & Programmes, and Education & Employment teams, aligning departmental priorities with organisational goals.
This is a primarily managerial role focused on strengthening systems, integrating services, building team capability, and delivering high-quality psychosocial support for children with cancer and their families.
The role embeds a survivorship care approach from diagnosis, adopts a child- and family-centred community lens, and values survivors and caregivers as partners in service design and delivery. While not primarily client-facing, the incumbent brings strong practice experience and remains available to guide teams through complex or crisis situations when needed.

Key Responsibilities

Leadership & Strategy

• Set priorities and service direction in alignment with the Director of Direct Services and Senior Management Team
• Provide oversight across programmes and ensure strong integration and alignment across teams towards integrated, survivorship-focused medical-social-community care models
• Strengthen early intervention, care continuity, and long-term community reintegration

Team & Capability Building

• Lead and develop team leads through practice standards, and professional competencies
• Guide teams towards excellence in survivorship care through trauma-informed, co-production, and systemic practices
• Lead primarily through management, direction-setting, and culture-building, while remaining available to support teams during complex or crisis situations
• Foster a collaborative, accountable, and high-performing team culture

Practice & Service Quality

• Provide oversight of complex or high-risk cases and practice frameworks when required, ensuring ethical, child- and family-centred interventions
• Translate frontline insights into continuous service improvement, in collaboration with research team

Partnerships & Systems Integration

• Build and strengthen partnerships within the organisation and with healthcare, schools, and community agencies
• Engage survivors and caregivers as advocates and co-creators
• Represent the department in cross-sector platforms and committees

Operations & Governance

• Oversee service planning, resource allocation and service impact
• Ensure compliance with safeguarding, policies, and professional standards

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Requirements

• Degree or postgraduate qualification in Social Work or related field
• 10–15 years of relevant social service experience, including leadership or management responsibility, set direction, and manage services
• Previous practice experience in casework, counselling, or community work
• Strong people leadership and partnership-building skills
• Commitment to survivorship-focused, integrated care, strong in guiding team in service operations

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Personal Attributes

• Grounded in practice, child- and family-centred with a systems perspective
• Values survivors and caregivers as partners
• Collaborative and relationship-oriented, organised, and able to manage complexity, while keeping a focused strategy
• Adaptable, reflective, and solutions-focused with good eye for impactful operations

The Organisational Development Officer provides planning, coordination, and analytical support for department-wide organisational development and service transformation initiatives.
Working closely with the management team, this role functions as a dedicated secretariat and planning partner, enabling structured discussions, synthesising inputs, and translating ideas into clear frameworks, plans, and documentation.
The Officer supports the operational and backend demands of reorganisation and long-term planning workstreams, ensuring strong follow-through, alignment, and momentum. This allows managers and clinical leads to focus on strategic decisions, stakeholder engagement, and change leadership.
This is a hands-on, thinking role that combines coordination with analysis, documentation, and implementation tracking.

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Key Responsibilities

1. Planning & Secretariat Support

• Provide secretariat support to organisational development and reorganisation workstreams
• Coordinate meetings, workgroups, and planning sessions
• Prepare agendas, materials, and minutes
• Track action items, decisions, and follow-ups
• Maintain overall timelines and planning trackers

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2. Documentation & Synthesis

• Compile, analyse, and synthesise discussion outcomes and staff inputs
• Draft and format key planning outputs, including:
  • Service frameworks and guiding principles
  • Role and responsibility matrices
  • Supervision and competency structures
  • Client journey maps
  • Implementation plans and roadmaps
• Translate complex ideas into clear, structured, and accessible documents
• Maintain a central repository of planning materials

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3. Stakeholder Engagement & Coordination

• Support organisation of staff engagement sessions, workshops, and focus groups
• Coordinate logistics and communications across teams and sites
• Capture feedback systematically and ensure diverse perspectives are reflected
• Assist in preparing summaries and presentations for leadership review

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4. Data & Planning Support

• Gather relevant service data and operational information to inform planning
• Support analysis and preparation of visuals, charts, and summaries
• Assist in identifying trends, gaps, and opportunities to inform decision-making
• Support early-stage mapping of partnerships and service linkages

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5. Implementation & Change Support

• Support development of phased implementation plans toward departmental goals
• Track milestones, dependencies, and progress across workstreams
• Maintain planning dashboards and status updates
• Coordinate cross-team alignment to ensure smooth transitions during implementation

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Scope of Role

The Organisational Development Officer:

• Supports and enables planning processes but does not set strategy independently
• Works closely with managers and workgroup leads
• Coordinates across multiple stakeholders and functions
• Manages documentation and workflow for multiple concurrent initiatives

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Requirements

Qualifications & Experience

• Degree in Social Work, Social Sciences, Psychology, Public Policy, or related field
• 3–4 years of relevant experience in the social service, healthcare, or community sector
• Experience supporting projects, planning processes, or organisational initiatives preferred

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Skills & Competencies

• Strong organisational and coordination skills
• Clear and structured thinking; able to synthesise information effectively
• Strong writing and documentation abilities
• Comfortable managing multiple workstreams simultaneously
• Detail-oriented with good follow-through
• Able to work independently in evolving environments
• Proficient in MS Office/Google Workspace and basic data analysis tools

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Personal Attributes

• Proactive and resourceful
• Analytical and systematic
• Collaborative and service-oriented
• Comfortable with ambiguity and change
• Able to maintain momentum and meet deadlines

The Senior Therapeutic Play Practitioner provides direct therapeutic play intervention to children with emotional, relational, and developmental needs, while also offering supervision of therapeutic play programmes. The role supports children and caregivers through play-based approaches, and contributes to the quality, consistency, and development of therapeutic play services across CCF.

Key Responsibilities

• Plan and implement individual and group therapeutic play interventions to support children in coping with emotional, behavioural, cognitive, and relational challenges
• Participate in intake discussions and case formulation with multidisciplinary professionals, contributing a therapeutic play perspective.
• Supervise therapeutic play programmes, ensuring quality, consistency, and responsiveness to emerging needs.
• Supervise therapeutic play practitioners, providing clinical guidance, feedback, and professional development.
• Lead or contribute to case discussions and peer supervision sessions, offering guidance on complex presentations.
• Work collaboratively with caregivers to equip them with understanding and practical strategies to support children’s emotional and relational needs.
• Collaborate closely with multidisciplinary teams to integrate therapeutic play principles across programmes and services.

Qualifications and Training

• Bachelor’s degree in Counselling, Therapy, Social Work, or a related discipline.
• Advanced or specialist training in Play Therapy or Therapeutic Play, with substantial supervised practice.
• Registered or eligible for registration with the Association of Play Therapy (Singapore) or a recognised professional body.

Experience and Competencies

• At least 5 years of working experience in social service sector.
• Demonstrated experience providing therapeutic play interventions to children with emotional and relational needs.
• Experience in clinical supervision or programme oversight within child-focused therapeutic settings.
• Strong foundation in child development, trauma-informed practice, and attachment-based approaches.
• Excellent interpersonal and communication skills, with the ability to work sensitively with children, caregivers, and professionals.